Introduction
GrandShoppy is an online clothing shopping platform offering a wide range of fashion products including apparel, accessories, footwear, and lifestyle items. These Terms outline the rules and guidelines that apply to all users, including customers, visitors, and registered members.
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms. We reserve the right to update or change these Terms at any time without prior notice. The latest version will always be available on our website, and continued use constitutes acceptance of the updated Terms.
2. Eligibility
- You must be at least 18 years old or the age of majority in your jurisdiction to use our website.
- If you are under 18, you may use the site only under the supervision of a parent or legal guardian.
- By using GrandShoppy, you represent and warrant that you have the legal capacity and authority to agree to these Terms.
3. Account Registration
To access certain features, you may be required to create an account with accurate personal information such as your name, email, and phone number.
- You are responsible for maintaining the confidentiality of your login details.
- You agree to notify us immediately of any unauthorized use of your account.
- GrandShoppy is not liable for any loss or damage resulting from unauthorized account access.
4. Product Information
- We strive to display accurate product descriptions, images, sizes, and pricing. However, variations may occur due to photography, screen resolution, or human error.
- GrandShoppy does not guarantee that colors, styles, or sizes will exactly match customer expectations.
- Availability of products is subject to change without notice.
5. Pricing and Payments
- All prices listed are in [Insert Currency] and include applicable taxes unless otherwise stated.
- We reserve the right to modify prices at any time without prior notice.
- Payment methods accepted include debit/credit cards, net banking, UPI, wallets, and cash on delivery (if available).
- By providing your payment details, you confirm that you are authorized to use the chosen payment method.
6. Orders and Acceptance
- When you place an order, you will receive an acknowledgment email. This does not confirm acceptance.
- Orders are accepted only when dispatched from our warehouse.
- GrandShoppy reserves the right to cancel any order in case of pricing errors, product unavailability, payment issues, or fraudulent activity.
7. Shipping and Delivery
- We aim to deliver products within the estimated timeframe, but delays may occur due to unforeseen circumstances.
- Shipping costs, timelines, and policies will be displayed during checkout.
- Risk of loss and ownership of products pass to the customer upon delivery.
8. Returns, Refunds, and Exchanges
Please refer to our Refund Policy page for detailed information. In general:
- Customers may request returns/exchanges within [X] days of delivery, subject to product eligibility.
- Items must be unused, unwashed, and returned with original packaging and tags.
- Refunds may be processed to the original payment method or wallet credits.
- Certain products (innerwear, swimwear, clearance items) may not be eligible for return.
9. User Responsibilities
By using GrandShoppy, you agree that you will not:
- Post or share unlawful, harmful, or offensive content.
- Use our platform for fraudulent or unauthorized purposes.
- Copy, modify, or distribute content without prior consent.
- Attempt to gain unauthorized access to our servers or systems.
10. Intellectual Property
- All content on GrandShoppy, including logos, images, text, graphics, product designs, and software, is owned by or licensed to us.
- You may not use, reproduce, or distribute any intellectual property without our written consent.
- Unauthorized use of our intellectual property may result in legal action.