Refund and Return Policy

General Overview

Customers may request a return, exchange, or refund within [X days, e.g., 7–14 days] of delivery.
Items must meet our eligibility criteria to qualify.
Refunds will be issued through the original payment method or as store credits.
Some items may be non-returnable due to hygiene or clearance restrictions.

To qualify for a return or refund:

The product must be unused, unworn, and unwashed.
The original packaging, tags, and labels must be intact.
The product must not fall under the non-returnable items list (see section 6).
The request must be initiated within the specified return window.

We reserve the right to reject returns that do not meet these conditions.

Returning a product is simple and customer-friendly.

Initiate Request – Log in to your GrandShoppy account, visit the “Orders” section, and select the product you wish to return.
Approval – Our support team will review your request and provide approval or rejection based on eligibility.
Packaging – Safely repack the item with its original invoice, tags, and packaging.
Pickup/Shipping – A courier partner will be scheduled for pickup, or you may be required to ship the item to our warehouse, depending on location.
Inspection – Once received, our quality check team will inspect the product.
Refund/Exchange Processing – Upon successful inspection, we will process your request.

Refund timelines may vary depending on the payment method:

Credit/Debit Cards: 5–10 business days.
UPI/Wallets: 3–5 business days.
Net Banking: 5–7 business days.
Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit.

Please note: Refund initiation may take longer during sales or holiday seasons due to high order volume.

We allow exchanges under the following conditions:

Exchanges are permitted only for size or color variations of the same product, subject to availability.
If the requested size/color is unavailable, customers may opt for store credit or a refund.
Exchange requests must follow the same process as returns.

Certain products cannot be returned or refunded for hygiene and safety reasons. These include but are not limited to:

If you receive a defective, damaged, or incorrect product, you must report it within 48 hours of delivery.
You may be required to share photographs or videos as proof before the request is approved.
In such cases, GrandShoppy will bear the full cost of return shipping and provide a replacement or full refund.

Orders may be canceled before they are shipped.
If an order has already been dispatched, it cannot be canceled. However, you may initiate a return once delivered.
Prepaid order cancellations will be refunded to the original payment method.
COD order cancellations will not incur charges, but repeated cancellations may lead to account restrictions.

Customers may choose to receive refunds as GrandShoppy Store Credit, which can be used for future purchases.
Store credits are valid for 12 months from the date of issuance.
Store credit cannot be converted into cash once issued.

For defective, damaged, or incorrect items: GrandShoppy covers all shipping charges.
For customer-initiated returns (e.g., size issues, personal preference): Return shipping costs may be deducted from the refund amount unless otherwise stated in promotions.